Return, Refund & Exchange Policy

Effective Date: January 1, 2026

At Deepsiii, we are committed to delivering premium-quality apparel and ensuring a great shopping experience. If you’re not completely satisfied with your purchase, please review our Return, Refund & Exchange Policy below.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order, provided that:

• The item is unused, unworn, and unwashed.
• All original tags, labels, and packaging are intact.
• The product is in its original condition and suitable for resale.
• A valid proof of purchase or order confirmation is provided.

Returns that do not meet these conditions may not be accepted.

2. Items Not Eligible for Return

The following items cannot be returned or exchanged:

• Products marked as Final Sale or Non-Returnable.
• Gift cards or promotional items.
• Products that have been used, washed, altered, or damaged after delivery.
• Items returned without original tags or packaging.
• Returns requested after the 7-day return period.

3. Exchange Policy

We offer exchanges for eligible products in the following cases:

• Incorrect size.
• Wrong product received.
• Damaged or defective product received.
• Manufacturing defect.

Exchanges are subject to product availability. If the requested size or product is unavailable, you may choose a refund (where applicable) or store credit.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery.
• Share your order number along with clear photos or a short video of the product and packaging.
• We will review your request and provide further instructions.

Approved claims will be resolved through a replacement, exchange, or refund, depending on the circumstances.

5. Refund Policy

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved:

• Refunds will be processed to your original payment method.
• Processing may take 5–10 business days, depending on your payment provider or bank.

Shipping charges, gift wrapping fees, and Cash on Delivery (COD) charges (if any) are generally non-refundable unless the return is due to our error.

6. Return Shipping

If the return is due to:

• A defective or incorrect product, Deepsiii will arrange or bear the return shipping cost.
• A size issue or change of mind, the customer may be responsible for the return shipping cost unless otherwise stated.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if the item is eligible under this policy.

8. How to Request a Return or Exchange

To initiate a return or exchange:

Email us at support@deepsiii.com with:

• Your Order Number
• Full Name
• Reason for Return or Exchange
• Photos (if applicable)

Our customer support team will guide you through the next steps.

9. Return Inspection

All returned products undergo a quality inspection upon receipt.

If the returned item does not meet the eligibility criteria, it may be returned to you without a refund or exchange.

10. Contact Us

If you have any questions about this policy, please contact us:

Deepsiii

Email: support@deepsiii.com

Website: https://deepsiii.com

Location: Mumbai, Maharashtra, India

Last Updated: January 1, 2026

Recommended additions for your Shopify store

To make your policy even more customer-friendly and reduce support requests, consider adding:

A brief note that refunds may take additional time to appear depending on the customer’s bank or card issuer.

A link to your Size Guide to encourage correct sizing before purchase.

An explanation of how store credit works, if you offer it.

Whether sale items are exchange-only or non-returnable.